Refund and Returns Policy
Refund and Returns Policy
At projectorScreen.in, we aim to provide you with high-quality products and excellent customer service. We understand that sometimes returns and refunds are necessary. Please read our policy carefully to understand your rights and obligations when it comes to returns and refunds.
1. Returns
1.1 7-Day Return Policy: If for any reason you are not completely satisfied with your purchase, you may return the item within 7 days of delivery for a full refund or exchange. Please note that returned items must be in their original condition, unused, and in the original packaging.
1.2 Return Procedure: To initiate a return, please contact our customer service team at [insert email address or phone number] with your order details and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
1.3 Return Shipping: Customers are responsible for return shipping costs unless the item received is defective or damaged upon arrival. We recommend using a trackable shipping service and purchasing shipping insurance for your return.
1.4 Refund Process: Once we receive your returned item and inspect it, we will process your refund within 3-4 business days. Refunds will be issued to the original payment method used for the purchase.
2. Exchanges
2.1 Exchange Procedure: If you would like to exchange your purchase for a different size, color, or model, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability.
2.2 Exchange Shipping: Customers are responsible for the shipping costs associated with exchanging an item unless the exchange is due to a mistake on our part.
3. Damaged or Defective Items
3.1 Damaged During Transit: If your item arrives damaged or defective, please contact us immediately upon receipt. We will work with you to resolve the issue promptly, whether through a replacement, refund, or repair.
3.2 Manufacturer Defects: If you discover a manufacturer defect after the 7-days return window has passed, please contact the manufacturer directly as they may offer additional warranty coverage.
4. Non-Returnable Items
4.1 Customized or Personalized Items: Customized or personalized items are not eligible for return unless they are defective or damaged upon arrival.
4.2 Clearance or Final Sale Items: Clearance or final sale items are non-returnable and non-refundable unless they are defective or damaged.
5. Refusal of Returns
We reserve the right to refuse returns or exchanges that do not meet our return policy criteria, including items that are not in their original condition or missing original packaging.
6. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact our customer service team at sales@projectorscreen.in
Policy Last Updated: 21 March 2024